FAQ Group: Training process

Can you use and follow my customer support script?Can you use and follow my customer support script?

We are open and appreciate following your special requirements to scripts, the way how to handle customer’s queries, and your instructions.
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Who is responsible for the training process, and can we participate and control training sessions?Who is responsible for the training process, and can we participate and control training sessions?

For each new project, we assign an onboarding manager, who goes through all training materials and train a team. Before the training, we do share all information with our
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How do you assess and monitor training?How do you assess and monitor training?

The onboarding manager is responsible for training preparation and provision. A training plan and schedule have to be prepared before the training start. During the training period, management representatives
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